ER Certification Ltd makes every effort to ensure that our clients receive an effective and timely service. We set ourselves high standards but recognise that on occasions we may fail to reach these. On such occasions, we welcome feedback to help us to review and improve our procedures.
In the event of a complaint, we would ask the client to provide details in writing using our Complaint Form, which is available on request from [email protected] . Upon receipt of the complaint in writing, we will acknowledge this within 2 working days. The complaint will be investigated and a response provided quickly, which will normally be within 10 working days. In the event that this is not possible, we will provide an explanation together with a projected completion date. Our written response to any complaint will also include details of the appeals procedure in the event that this fails to satisfy.
Equally, if clients or other interested parties feel that we have surpassed expectations we will be pleased to receive comments accordingly and would ask that these are forwarded to us by email to : [email protected]